What happens during the free consultation? The free consultation is an opportunity for us to meet you and your pet in your home and begin building a relationship with your pet. You will let us know what services you are interested in and we will answer any questions that you may have. We will cover some paperwork and talk about your specific pet care needs.
What happens during a visit? During a visit we will perform whatever service has been requested. We will make a plan that works best for your pet. For example: You book a 30 minute visit, we can use 20 minutes to take a walk and 10 minutes to play fetch. The time can be split in any way that is most accommodating for you and your pet.
When will you visit my dog? We are very flexible with our clients. We can guarantee walks between 9am-5pm Monday-Friday if requested before schedules are made for the week. We are often available for extended hours: Monday-Sunday 7am-9pm, dependent on walker availability. We are also frequently available for "last-minute" unscheduled add-ons. We can accommodate a 2 or 3 hour visitation window. *Extended hours ARE available!
Is the staff made up of sub-contractors? NO, absolutely not. Our staff is comprised of real employees who are paid on the "books" every week. Unlike some of our competitors, we NEVER pay anyone "under the table" or use sub-contractors. Rochester Dog Walkers ONLY employs actual legitimate employees.
When do I pay? If you're booking a one time service, then payment is due before service is rendered. If you are a regular client, we will invoice you every two weeks or once monthly. We invoice our regular clients after we have rendered service.
Can I cancel my ongoing service? Yes, you may cancel at any time. We do ask that you let us know at least 48 hours in advance.
What payment methods do you accept? We have easy to use email invoicing and online credit card payment options. We also accept cash, personal checks, and all major credit cards.
Are you bonded & insured? Yes, We are fully bonded and insured and we can show you verification upon request.
Do you work in all types of weather? Yes! We work winter, spring, summer and fall. We work in the rain, snow, and sunshine. During extreme weather, you can request that we play indoors with your pet after their potty break instead of a full walk.
Are there any "custom" packages available? Yes, We can set up a package of services that is custom tailored to you and your pets needs. Please call us to discuss the many options that are available.
Do I need to be home for you to walk my dog? No, most of our clients are at work or away when we visit. You can provide us with two sets of keys, a garage door opener, or door code so that we can access your pet. We also offer key lock boxes (like Realtors use) with a $10 deposit.
What if my pet has an emergency while in your care? If your pet were to have an emergency while in our care, we would contact you immediately and get your pet to the nearest veterinarian. We collect and retain your pet's veterinarian information and emergency contact information BEFORE service is rendered.
Other questions or concerns? Please call or email us and we will be happy to answer any additional questions
firstname.lastname@example.org Serving the Greater Rochester area
Rochester Dog Walkers 1900 Empire Blvd #132 Webster, NY 14580
Call us at: 585-298-1174 email@example.com Professional pet care services in Rochester, Webster, Pittsford, Penfield, Fairport, Perinton, Brighton, Victor, Henrietta, Scottsville, Chili, Irondequoit, Gates, Greece, Hilton, Spencerport, Ogden, and beyond!